‘Essential’ cookies are automatically placed on your computer or device when you access our website or take certain actions on our website. ‘Non-essential’ cookies and other technologies are only placed on your computer or device if you have consented to us doing so. For information on the difference between essential and non-essential cookies, see the section below entitled About cookies.
For information on how you consent and how you can withdraw your consent to us placing non-essential cookies and other technologies on your computer or device, see the section below entitled How to accept or reject cookies.
- About cookies
- List of cookies used
- Essential cookies
- Non-essential cookies
- Web beacons
- How to accept or reject cookies
- Copyright, credit and logo
What are cookies?
Cookies are small data files sent by a website’s server to a web browser, processor memory or hard drive and stored there. They can be used for a range of different purposes, such as customizing a website for a particular user, helping a user navigate a website, improving that user’s website experience, and storing that user’s preferences and login information.
Essential and non-essential cookies
Cookies can be classified as either ‘essential’ or ‘non-essential’.
Essential cookies: these are cookies that are either:
- used solely to carry out or facilitate the transmission of communications over a network; or
- strictly necessary to provide an online service (e.g. our website or a service on our website) which you have requested.
Non-essential cookies: these are any cookies that do not fall within the definition of essential cookies, such as cookies used to analyze your behaviour on a website (‘analytical’ cookies) or cookies used to display advertisements to you (‘advertising’ cookies).
Session and persistent cookies
Cookies can be classified as either ‘session’ or ‘persistent’, depending on how long they last after they are placed on your browser.
Session cookies: session cookies last for as long as you keep your browser open. They expire when you close your browser.
Persistent cookies: persistent cookies expire at a fixed point in time or if you manually delete them from your browser, whichever occurs first.
First and third party cookies
Cookies can be classified as ‘first party’ or ‘third party’.
First party cookies: these are cookies placed on your device by our website domain.
Third party cookies: these are cookies placed on your device by third party website domains.
If you require further information about cookies in general, please visit www.allaboutcookies.org.
We use the following cookies on or in relation to our website:
|Name of Cookie||Essential or Non-essential?||Type of cookie||First or Third party?||Session or Persistent?||Expiry Time||Purpose|
|civicAllowCookies, civicShowCookieIcon, necessary, analytics||Essential||Functional||First Party||Persistent||90 days||Cookie Control cookies. These cookies are set in order to remember preferences in regards to cookies.|
|JSESSIONID||Non-essential||Analytical||First Party||Session||1 day||New Relic cookie. Monitors session counts for our web server to ensure it is functioning correctly.|
|_ga||Non-essential||Analytical||First Party||Persistent||2 years||Google Analytics. Registers a unique ID that is used to generate statistical data on how you use the website. Google Analytics stores IP address anonymously on its servers in the US and your IP address is not associated with any personally identifiable information.|
|_gid||Non-essential||Analytical||First Party||Session||24 hours||Google Analytics cookie. Used to distinguish website visitors.|
|_gat||Non-essential||Analytical||First Party||Session||1 minute||Google Analytics cookie. Used to throttle request rate.|
|_gali||Non-essential||Analytical||First Party||Session||30 seconds||Google Analytics cookie. Differentiates between links to the same URL using the element IDs of a link or a parent element.|
|_help_center_session||Essential||Functional||First Party||Session||When browser is closed||Zendesk cookie. Preserves users states across page requests.|
|_zendesk_session||Essential||Functional||Third Party||Session||When browser is closed||Zendesk cookie. Preserves users states across page requests.|
|_zendesk_shared_session||Essential||Functional||Third and First Party||Session||When browser is closed||Zendesk cookie. Preserves users states across page requests.|
|_zendesk_thirdparty_test||Essential||Functional||Third Party||Session||When browser is closed||Zendesk cookie. Checks if third party cookies are enabled in your web browser.|
These are cookies which are strictly necessary for our website to be able to operate or to provide you with a service on our website which you have requested. We use the following essential cookies on our website:
- first party and third party session cookies to determine if third party cookies are enabled and then establish a help desk connection and preserve your login status across pages. These cookies are _help_center_session, _zendesk_session, _zendesk_shared_session, and _zendesk_thirdparty_test.
Legal basis for processing: we process information about you contained in or obtained from essential cookies in our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).
Legitimate interests: ensuring our site functions properly and providing you with online services you have requested.
How to opt out of essential cookies
Most browsers allow you to block all cookies, including essential cookies. Please note, however, that if you block all cookies, parts of our website and its functionality may not work or display properly.
You can delete existing cookies from your browser by clearing your browsing data and ensuring that the option to delete cookies is selected.
For more detailed information on how to accept and reject cookies, including guidance for specific browsers, please see the section below entitled How to accept or reject cookies.
We use the following types of non-essential cookies on our website:
- Analytical (or performance) cookies
Analytical (or performance) cookies
Analytical (or performance) cookies track and gather data about what a user does on a website. These cookies are not essential for our website or its functionality to work. We use the following analytical cookies on our website:
- third party session cookie to monitors session counts for our web server to ensure it is functioning correctly. This cookie is: Jsessionid This cookies expires after you close your browser.
- we use Google Analytics cookies on our website. Google Analytics cookies help us understand how you engage and interact with our website, including how you came to our website, which pages you visited, for how long and what you clicked on, and your location (based on an anonymized version of your IP address), and if you have completed a sale from our reseller partner.
The Google Analytics cookies used on our website are: _ga, _gid, _gat, _gali. These cookies are session (_ga) and persistent (_gid, _gat, _gali) cookies. These cookies expire after: _ga, 2 years; _gid, 24 hours; _gat, 1 minute; _gali, 30 seconds.
The information we collect using analytical cookies is collected on an anonymized basis.
How to opt in or out from analytical cookies
See the section below entitled How to accept or reject cookies
To opt out of Google Analytics tracking across all websites in general, you can do so here: Google Analytics Opt-Out Tool
Processing information about you contained in or obtained from analytical cookies
Legal basis for processing: we process information about you contained in or obtained from analytical cookies in our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).
Legitimate interests: analyzing how individuals use our website to help us improve our website and business.
We also embed web beacons in our marketing emails and website. Web beacons are small GIF image files which enable us to track your receipt of our marketing emails, how often you view our website, your location, IP address and browser information. Web beacons are activated whenever you open a marketing email or access a page on our website that contains a web beacon. Web beacons transmit data when you view them but are not capable of accessing any other information on your computer. Web beacons are not stored on your hard drive unless you download a GIF image containing them.
Some (but not all) browsers enable you to restrict the use of web beacons by either preventing them from sending information back to their source (for example, when you choose browser settings that block cookies and trackers), or by not accessing the images containing them (for example, if you select a ‘do not display images (in emails)’ setting in your email server).
How to opt in or out
See the section below entitled How to accept or reject cookies
Legal basis for processing: we process the information we gather from the use of web beacons in our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).
Legitimate interest: analyzing the effectiveness of our email marketing campaigns and how individuals use our website to help us improve our website and business.
There are a number of different ways in which you can accept or reject some or all cookies and similar technologies. Some of the main methods of doing so are described below.
You are welcome to block the use of some or all of the cookies we use on our website. However, please be aware that doing so may impair our website and its functionality or may even render some or all of it unusable.
You should also be aware that clearing all cookies from your browser will also delete any cookies that are storing your preferences, for example, whether you have accepted cookies on a website or any cookies that are blocking other cookies.
You can find more detailed information about cookies and adjusting your browser settings by visiting www.allaboutcookies.org.
Accepting or rejecting cookies
Cookie control tool (EU-residents only)
You can accept or reject non-essential cookies by using our cookie management tool. When you visit our website, you will see a small C inside a star in the bottom corner of our site. Click on it to view your cookie opt-out choices.
You can accept or reject some or all cookies (for example, blocking all third party cookies) by adjusting your browser settings. If you do not know how to do this, the links below set out information about how to change your browser settings for some of the most commonly used web browsers:
Some browsers, such as Chrome and Firefox, allow you to change your settings to browse in ‘incognito’ mode, limiting the amount of data placed on your machine and automatically deleting any persistent cookies placed on your device when you finish your browsing session. There are also many third party applications which you can add to your browser to block or manage cookies.
To clear cookies that have previously been placed on your browser, you should select the option to clear your browsing history and ensure that the option to delete or clear cookies is included when you do so.
Google Analytics Opt-out Browser Add-on
You can opt out of Google Analytics tracking by installing the browser add-on which is available here: http://tools.google.com/dlpage/gaoptout
You can opt in to our use of web beacons in our marketing emails by choosing to subscribe to the html version of our emails.
You can opt out of our use of web beacons in our marketing emails by choosing to subscribe to the plain text version of our emails.
If you opt out of analytical cookies on our website, then you will also opt out of the use of web beacons.