We respect your right to privacy and feel it is important for you to know how we handle the information we receive from you via Carbon Copy Cloner (the "Software") and/or via email.
Information that you provide
When you request support through the Software or via email, you may optionally submit log and diagnostic files to Bombich Software. The information contained in these files is typically limited to technical, non-indentifiable information about your computer and the performance of the Software. However, certain error messages listed in these files may have references to the names of files on your computer which may be considered personal information. Submission of these files is requested but not required for support, and you have the opportunity to review the contents of these files before submission. When submitted within the Software, files are submitted via an encrypted connection to a private server owned by Bombich Software but hosted in a secure third-party facility. Any files submitted to Bombich Software are never disclosed outside of the company or transmitted to other services leveraged for support. Any files submitted will be removed from Bombich Software's server within one year of the closing of the support incident. Requests for manual removal of submitted files will be accommodated within one week of your request.
Except as described in this policy, Bombich Software will not give, sell, rent, or loan any identifiable personal information to any third party. We may disclose such information to respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims. We may also share such information if we believe it is necessary in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our License Agreement, or as otherwise required by law. Bombich Software may also provide non-personal, summary or group statistics about downloads of the Software to reputable third-party vendors, but these statistics will include no personally identifying information.
Bombich Software leverages services provided by Zendesk to provide support to end users, and FastSpring or Paddle to process payments. Bombich Software does not provide information about you to these services and participation in these services is entirely at your discretion and governed by the Terms and Conditions of those services. Bombich Software is not responsible for the privacy practices of these third-party services, though we have chosen these services because the spirit of their privacy policies is in line with our own.
Children's Personal Information
Bombich Software does not knowingly collect any personally identifiable information from children under the age of 13.