Problem CCC and F-Secure 2011 virusscanner

Oct 31, 2011 @ 6:23 pm

F-Secure and CCC get into each others hair. I also mailed F-secure about the problem. Cloning is very slow and the console display a lot of errors:

31-10-11 19:02:03,988 com.f-secure.fsavd: Mon 2011/10/31 19:02:03: Failed to scan file /Volumes/Naamloos/Users/joeuser/Documents/MindMoves/document.docx: Scan timeout.
31-10-11 19:02:03,988 com.f-secure.fsavd: Mon 2011/10/31 19:02:03: Error while scanning /Volumes/Naamloos/Users/joeuser/Documents/MindMoves/document.docx (id=0x5166ac): Scan task timeout.
31-10-11 19:03:00,293 com.f-secure.fsavd: Mon 2011/10/31 19:03:00: Failed to scan file /Volumes/Naamloos/Users/joeuser/Documents/SMS Chat Logs.localized/.Chat met Another Person op 2011-10-27 om 13_23.bpchat.MqdHMR: Could not open the file [ArchiveScanner].
31-10-11 19:03:00,293 com.f-secure.fsavd: Mon 2011/10/31 19:03:00: Error while scanning /Volumes/Naamloos/Users/joeuser/Documents/SMS Chat Logs.localized/.Chat met Another Person op 2011-10-27 om 13_23.bpchat.MqdHMR (id=0x51750a): Could not open the file
31-10-11 19:03:04,299 com.f-secure.fsavd: Mon 2011/10/31 19:03:04: Failed to scan file /Volumes/Naamloos/Users/joeuser/Documents/SMS Chat Logs.localized/.Chat met Another Person op 2011-10-27 om 13_23.bpchat.MqdHMR: Could not open the file [ArchiveScanner].
31-10-11 19:03:04,299 com.f-secure.fsavd: Mon 2011/10/31 19:03:04: Error while scanning /Volumes/Naamloos/Users/joeuser/Documents/SMS Chat Logs.localized/.Chat met Another Person op 2011-10-27 om 13_23.bpchat.MqdHMR (id=0x51755a): Could not open the file
31-10-11 19:03:06,302 com.f-secure.fsavd: Mon 2011/10/31 19:03:06: Failed to scan file /Volumes/Naamloos/Users/joeuser/Documents/SMS Chat Logs.localized/.Chat met Another Person op 2011-10-27 om 13_52.bpchat.ymXSck: Could not open the file [ArchiveScanner].
31-10-11 19:03:06,302 com.f-secure.fsavd: Mon 2011/10/31 19:03:06: Error while scanning /Volumes/Naamloos/Users/joeuser/Documents/SMS Chat Logs.localized/.Chat met Another Person op 2011-10-27 om 13_52.bpchat.ymXSck (id=0x51759b): Could not open the file
31-10-11 19:03:10,308 com.f-secure.fsavd: Mon 2011/10/31 19:03:10: Failed to scan file /Volumes/Naamloos/Users/joeuser/Documents/SMS Chat Logs.localized/.Chat met Another Person op 2011-10-27 om 13_52.bpchat.ymXSck: Could not open the file [ArchiveScanner].
31-10-11 19:03:10,308 com.f-secure.fsavd: Mon 2011/10/31 19:03:10: Error while scanning /Volumes/Naamloos/Users/joeuser/Documents/SMS Chat Logs.localized/.Chat met Another Person op 2011-10-27 om 13_52.bpchat.ymXSck (id=0x5175de): Could not open the file
31-10-11 19:03:10,308 com.f-secure.fsavd: Mon 2011/10/31 19:03:10: Failed to scan file /Volumes/Naamloos/Users/joeuser/Documents/SMS Chat Logs.localized/.Chat met Another Person op 2011-10-27 om 14_17.bpchat.eq9OjI: Could not open the file [ArchiveScanner].

31-10-11 19:00:59,000 kernel: fsauth: timed out waiting for request 51750a (type = 4, pid = 40198, uid = 0, file = /Volumes/Naamloos/Users/joeuser/Documents/SMS Chat Logs.localized/.Chat met Another Person op 2011-10-27 om 13_23.bpchat.MqdHMR)
31-10-11 19:01:00,000 kernel: fsauth: timed out waiting for request 51755a (type = 4, pid = 40198, uid = 0, file = /Volumes/Naamloos/Users/joeuser/Documents/SMS Chat Logs.localized/.Chat met Another Person op 2011-10-27 om 13_23.bpchat.MqdHMR)
31-10-11 19:01:01,000 kernel: fsauth: timed out waiting for request 51759b (type = 4, pid = 40198, uid = 0, file = /Volumes/Naamloos/Users/joeuser/Documents/SMS Chat Logs.localized/.Chat met Another Person op 2011-10-27 om 13_52.bpchat.ymXSck)
31-10-11 19:01:02,000 kernel: fsauth: timed out waiting for request 5175de (type = 4, pid = 40198, uid = 0, file = /Volumes/Naamloos/Users/joeuser/Documents/SMS Chat Logs.localized/.Chat met Another Person op 2011-10-27 om 13_52.bpchat.ymXSck)
31-10-11 19:01:03,000 kernel: fsauth: timed out waiting for request 517605 (type = 4, pid = 40198, uid = 0, file = /Volumes/Naamloos/Users/joeuser/Documents/SMS Chat Logs.localized/.Chat met Another Person op 2011-10-27 om 14_17.bpchat.eq9OjI)
31-10-11 19:01:04,000 kernel: fsauth: timed out waiting for request 517649 (type = 4, pid = 40198, uid = 0, file = /Volumes/Naamloos/Users/joeuser/Documents/SMS Chat Logs.localized/.Chat met Another Person op 2011-10-27 om 14_17.bpchat.eq9OjI)

I'm sure it a a problem caused by F-secure, but I just wanted to give you some feedback.

Thx for making a great utility.

CCC Report ID: 6545

1 Posted by Mike Bombich on Nov 2, 2011 @ 5:24 pm

Hi D:

Sorry for the delay, some early winter weather has left me without electricity and crummy Internet access...

And thanks for the feedback. Several anti-virus applications get riled up by backup software and can't handle the massive number of new files being created. I comment on this here in the documentation:

Antivirus software may interfere with a backup

I'll add a note about F-Secure.

Thanks,
Mike

2 Posted by David Jacobson on Nov 3, 2011 @ 4:49 am

Hi Mike,

Thanks for the reply. No delay noticed, you’re much faster than most developers. I thought you might have a use for some info regarding F-Secure. It sounds rather unbelievable but there is no option to turn it off or disable it once installed. That is not a bug, it is a feature. After some search I found this message on a forum, from F-Secure support. Perhaps you can use it to help others with the CCC F-Secure conflict. I used this suggestion and after disabling F-Secure CCC finished it’s backup without any problems. Turning F-Secure back on worked fine, so these commands are a useful workaround.

Best regards,

David

Message:

There is no supported way of disabling the real-time scanning in Mac Protection. We try to make it fast and reliable enough so that most users won't have a reason to disable it. Therefore, we are very interested in hearing what problems you were encountering and more details on why you wanted to disable the real-time scanning.

All that said, you can still go "under the hood" and disable the the real-time scanning, by opening the Terminal application. There, you type in the following (you need to be administrator user to do this) at the prompt that ends with "$":

sudo launchctl unload -w /Library/LaunchDaemons/com.f-secure.fsavd.plist

It will ask you for your password and then return you to the prompt. The product user interface will say "Your computer is not protected - There's a problem with real-time scanning" as an indication that you have disabled the scanner. To re-enable the real-time scanning, enter the following into the Terminal:

sudo launchctl load -w /Library/LaunchDaemons/com.f-secure.fsavd.plist

After this, the user interface should after a short while again display the text "Your computer is protected". Also, re-installing or upgrading the product will re-enable the real-time scanning.

And as I said, this is not really a supported way of doing this, and the details may change at any time, but it should work for the moment at least.

Hope this helps!

Op 2 nov. 2011, om 22:23 heeft Mike Bombich het volgende geschreven:

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3 Posted by Mike Bombich on Nov 3, 2011 @ 12:45 pm

That's very helpful! Can I make this discussion public? I'm happy to anonymize the error messages above if you would like me to do that first.

Thanks,
Mike

4 Posted by David Jacobson on Nov 4, 2011 @ 7:41 am

Hi Mike,

yes, if you indeed would like to anonymize it for me :)

My pleasure,

David

Op 3 nov. 2011, om 17:45 heeft Mike Bombich het volgende geschreven:

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