Do you offer telephone support?

This documentation is for an older version of CCC. You can find the latest version here.
Last updated on April 14, 2021

Our support team is standing by to field your questions about using CCC, however we do not staff an incoming telephone support desk.

In providing support to our customers since 2002, we have determined that we can provide more efficient and higher quality support when that support interaction is started with an online submission process. When you submit a support request directly through Carbon Copy Cloner's Help menu, your logs are (with your consent) submitted alongside your request, allowing us to analyze your unique CCC configuration and any error messages you're encountering. Frequently we'll get requests with no more detail than "I'm having trouble getting this to work." That level of detail is OK. After a brief review of CCC's logs we can very quickly follow up with a list of steps to resolve the problem, along with annotated screenshots.

Every support request is answered by a member of the Bombich Software support team and we do our best to respond to every request within one business day. We provide online support, in English, Monday through Friday between 9:00 AM and 5:00 PM, US Eastern Time.

Please note that our support is primarily limited to answering questions about CCC and fielding bug reports. We cannot provide extensive consultative support for setting up extremely complex backup strategies, nor can we offer general troubleshooting for macOS issues that are outside the scope of our product. If you are interested in getting more in-depth, hands-on, phone/screen sharing setup assistance with CCC or macOS, a consultant that is familiar with CCC can offer that level of assistance.

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